IT Help Desk Support - Level II (MSP)
Company: K2 Staffing
Location: Santa Clara
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Summary Our client is a leading
Managed Services Provider (MSP) located in Santa Clara, CA and they
are in need of a IT Helpdesk Support Level II . A successful
candidate will have a track record of understanding in business
desktop and server technologies that must include: Windows 10
workstations, Windows 2016 & 2019 servers, advanced networking, and
vendor-specific hardware and software. Duties & Responsibilities
End-User assistance Point person with Windows Desktop related
issues Assist with Windows Servers Monitors alert systems and take
appropriate action as per guidelines. Ability to use various
messages in an event log to affect repairs. Receive escalated
service requests requiring an enhanced response. New User
On-boarding Network Services and Equipment Installation LAN/WAN
Installation and Maintenance Support Network Hardware Support and
Installation Door card access, wander guard, lighting, HVAC
Qualifications & Requirements Having worked with a Managed Services
Provider (MSP) in the past is a MUST! Three (3) years of experience
in similar positions such as IT help desk, IT desktop support, IT
support analyst, IT service management; Helpdesk Representative; IT
Service Desk; IT user support Remote Management & Monitor (RMM)
software experience (i.e. Connectwise, Kaseya, Ninja) PSA (or
Ticketing) software experience (i.e. Autotask) History of network
and firewall administration (Sonicwall & Meraki). Basic knowledge
of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and
professional demeanor). Excellent written and verbal communication
skills, with experience presenting to groups. Reliable work ethic.
A willingness to learn and grow Employment Type: Full time
Location: Santa Clara, CA
Keywords: K2 Staffing, Carmichael , IT Help Desk Support - Level II (MSP), IT / Software / Systems , Santa Clara, California
