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Medical Call Center/Referrals Manager

Company: Language World Services Inc
Location: Carmichael
Posted on: January 12, 2021

Job Description:

Description: Seeking a stellar Medical Call Center/Referrals Manager that is responsible for coordinating all operational aspects of the Call Center and Referrals Department. The Manager is expected to maximize effectiveness and performance related to the Call Center and Referrals Departments.Responsibilities:Administrative Functions* Develops and implements a dynamic and efficient departmental infrastructure.* Plans, coordinates and direct s staff to meet administrative and operational and support requirements.* Establishes guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.* Maintains accurate records pertaining to staff schedules to ensure adequate coverage.* Liaison between providers, CMO and referral coordinators.* Answers escalated calls and other inquiries as appropriate.* Provides centralized control, coordination and management of the Call Center and Referrals Departmental operational budgetManagement Functions* Provides leadership and serves as a subject matter resource expert for staff.* Aligns people and projects to achieve initiatives.* Works with staff to develop goals and objectives to improve performance.* Values cultural diversity and other individual differences in the workforce, creating a culture of compassion and sensitivity.* Develops staff through coaching, mentoring, and training.* Is responsible for hiring and progressive disciplinary action as appropriate.* Assists all staff in the interpretation of policies and procedures.* Assesses current and future staffing needs based on organizational goals.* Supports the organization by providing requested data and analytics to effectively evaluate operational performance.. Requirements: * Bachelor's degree in healthcare related field preferred.* Previous management experience in an FQHC or private practice with direct supervision of 5 or more employees.* Two years Call Center Manager experience preferred* Excellent customer Service skills* Effective Communication and listening skills* Strategic thinking and problem solving* Strong patient focus* Exceptional people management abilities

Keywords: Language World Services Inc, Carmichael , Medical Call Center/Referrals Manager, Executive , Carmichael, California

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