Medical Call Center/Referrals Manager
Company: Language World Services Inc
Location: Carmichael
Posted on: January 12, 2021
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Job Description:
Description: Seeking a stellar Medical Call Center/Referrals
Manager that is responsible for coordinating all operational
aspects of the Call Center and Referrals Department. The Manager is
expected to maximize effectiveness and performance related to the
Call Center and Referrals
Departments.Responsibilities:Administrative Functions* Develops and
implements a dynamic and efficient departmental infrastructure.*
Plans, coordinates and direct s staff to meet administrative and
operational and support requirements.* Establishes guidelines for
prioritizing work activities, evaluating effectiveness, and
modifying activities as necessary.* Maintains accurate records
pertaining to staff schedules to ensure adequate coverage.* Liaison
between providers, CMO and referral coordinators.* Answers
escalated calls and other inquiries as appropriate.* Provides
centralized control, coordination and management of the Call Center
and Referrals Departmental operational budgetManagement Functions*
Provides leadership and serves as a subject matter resource expert
for staff.* Aligns people and projects to achieve initiatives.*
Works with staff to develop goals and objectives to improve
performance.* Values cultural diversity and other individual
differences in the workforce, creating a culture of compassion and
sensitivity.* Develops staff through coaching, mentoring, and
training.* Is responsible for hiring and progressive disciplinary
action as appropriate.* Assists all staff in the interpretation of
policies and procedures.* Assesses current and future staffing
needs based on organizational goals.* Supports the organization by
providing requested data and analytics to effectively evaluate
operational performance.. Requirements: * Bachelor's degree in
healthcare related field preferred.* Previous management experience
in an FQHC or private practice with direct supervision of 5 or more
employees.* Two years Call Center Manager experience preferred*
Excellent customer Service skills* Effective Communication and
listening skills* Strategic thinking and problem solving* Strong
patient focus* Exceptional people management abilities
Keywords: Language World Services Inc, Carmichael , Medical Call Center/Referrals Manager, Executive , Carmichael, California
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