IT Support Engineer I
Posted on: July 30, 2020
DESCRIPTION About OpsTech IT
Operations is at the heart of Amazon's business. We are known for
our speed, accuracy, and exceptional service. Our buildings deliver
tens of thousands of products to hundreds of countries worldwide,
every day. OpsTech IT provides nonstop global IT support to Amazon
Operations as a vital piece to the puzzle. We are looking for
self-motivated individuals to take on new challenges and motivate
teams in fostering solutions to the hurdles we face. Together, we
take ownership for what we do - whether supporting IT
infrastructure, developing new technology in-house, launching a new
Amazon Operations facility, or delighting our customers by
delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and
specialized skills to implement technical solutions and provide
high quality support for computer hardware, operating systems, or
enterprise application software. You are able to determine when it
is appropriate to deviate from a standard practice to accomplish
the desired result. You can troubleshoot and solve straightforward
problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including
comprehensive healthcare benefits starting on Day 1, matching
401(k) program, and up to 20 weeks of paid parental leave. But wait
there's more: we don't wear suits and ties! Come as you are because
jeans, t-shirts, sneakers and sometimes a neon safety vest will be
your daily outfit.
Responsibilities include, but are not limited to
Network engineering and troubleshooting, data cabling and systems
administration in a variety of software and hardware
Ensure infrastructure networking and computing systems remain
available during production hours.
Interact with management and staff to provide analytical and
technical assistance for continuous improvement of IT
Manage local technical projects.
Maintain or create policies, procedures, and processes.
Identify root-causes of operational issues and process
Ability to move up to 49lbs as well as stand and walk for 10-12
hours at a time with or without reasonable accommodation BASIC
QUALIFICATIONS High School diploma or GED equivalent
2+ Years of experience in one or more of the following: Microsoft
Administration, Linux Administration, or Cisco IOS (CLI)
2+ years of experience of troubleshooting in a multi-user high
2+ years or experience with networking concepts such as DNS, DHCP,
SSL, OSI Model, and TCP/IP
2+ years of experience in PC repair, troubleshooting, deployment,
1+ years IT experience with client, server, and network service
Up to 60% regional travel PREFERRED QUALIFICATIONS Bachelor's
degree in Computer science or IT related field.
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Cisco CCENT certification
Data center infrastructure and facilities experience
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Excellent written and verbal communication skills
Proven ability to work successfully with limited supervision
Internal ID: 1137417PandoLogic.Category: Technology, Keywords: IT
Keywords: Amazon, Carmichael , IT Support Engineer I, Engineering , Carmichael, California
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